At Fleetful, our mission has always been to provide your pets with the best possible nutrition, using only the finest organic, human-grade ingredients. As we continue to uphold these high standards, we want to share some important updates and address common questions from our valued customers.
Why the Price Increase?
We understand that price changes can be concerning, so we want to be transparent about the reasons behind them. The cost of high-quality, organic ingredients has increased, partly due to a shortage in supply. Additionally, other business expenses such as postage, packaging, and labour have also risen. To continue offering the exceptional quality your pets deserve, we have adjusted our prices accordingly.
However, we want to assure you that our commitment to quality remains unwavering. Our trusted suppliers have promised to continue delivering the best ingredients, ensuring that your pets receive the nutrition they need.
Subscription Service Updates
For our loyal subscribers, we're making a few changes to our subscription model. The discount on subscription orders will now be adjusted from 20% to 10%. Despite this change, subscribing to Fleetful still offers great benefits, including:
- Flexibility: You can pause, cancel, or skip deliveries at any time, giving you control over your orders.
- Savings: Even with the adjusted discount, subscribing helps you save on every order.
If you're used to ordering single boxes, consider the convenience and savings of buying in bulk less frequently. It’s an excellent way to manage your stock and take advantage of the benefits of our subscription service.
Exclusive Offer for Current Subscribers
We value our current subscribers and want to offer an exclusive opportunity: You can bring your next box forward at the original price before 1st September. This is our way of thanking you for your continued loyalty and support.
Frequently Asked Questions
Q: Why is the price of dog food increasing?
A: The increase is due to rising costs of high-quality, organic ingredients, as well as other business expenses like packaging and shipping.
Q: When will the price increase take effect?
A: The new prices will take effect 1st September for current subscribers. They can bring their next box forward at the original price before this date. For all other customers the price increase is already in place.
Q: How much will the prices increase by?
A: We have made a slight adjustment to our product prices and have revised the subscription (Sub) discount from 20% to 10%. Please take a look at our shop for the updated prices.
Q: Are there any new benefits or improvements in the dog food?
A: Our commitment to quality remains the same, and we continue to source the best organic, human-grade ingredients for our products.
Q: Can I still get a discount with a subscription?
A: Yes! Subscribing still offers a 10% discount on all orders, along with the flexibility to manage your deliveries.
Q: How can I provide feedback or express concerns about the price increase?
A: We welcome your feedback and are here to address any concerns. Please contact our customer support team on hello@fleetful.co.uk, and we’ll be happy to assist you.
Looking Ahead
We appreciate your understanding and support as we navigate these changes. Our goal is always to provide the best nutrition for your pets, and we believe these updates will help us continue to meet that commitment. Thank you for being a part of the Fleetful family. If you have any questions or need assistance, please don’t hesitate to reach out to us.
Warm regards,
The Fleetful Team